FAQs

 

COVID-19 UPDATE

During these uncertain times we would like to inform you that we are still taking orders, but please bear in mind that your local postal service may be experiencing delays on getting everything out to you. Therefore the delivery time frames maybe a little longer than usual. 

Can I return my order?

We do not accept returns, however in the unlikely case that you receive an item that is damaged please contact us.

Can I cancel my order?

Unfortunately once you have placed your order this cannot be cancelled.

I have just placed an order, when will it be shipped?

We always try to process and ship items as fast as possible. Usually orders are sent out the next working day after the order has been placed.

When will I receive my order?

For UK shipping please expect around 2-5 working days and for international shipping please expect around 5-14 working days. (Due to Covid-19 having an impact on the current postal service there may be delays with you receiving your order).

Can I wash my bows?

We recommend that you hand wash the bows with warm soapy water and then leaving them to dry naturally.

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